LiveChat


HOT
HOT

Livechat on your website allows you to have real-time conversations with your customers. Whenever you’re offline, LiveChat can turn into a complex help desk tool and gather all the queries that you’d miss otherwise. Read the description below for more information.




Learn More


Start chatting with visitors who need your help using a free 30-day trial!

What is live chat: how it works

Live chat on your website allows you to have real-time conversations with your customers. The first thing you have to do is to sign up and install live chat on your website. Then, people coming to your website will be able to click on your live chat widget and start a conversation with you or one of your customer service agents.

What’s so special about that? 

Let’s take a look at other communication tools your business probably uses to answer this question.

Email and phone give you the same contact opportunity. They both can be pretty fast, with phone allowing for real-time contact too. What’s unique about live chat is the fact that you not only get to talk with people on your website but you also see who is on your website. With email or phone, you only learn about customers when they write to you or call you. Apart from the number of your sales you make, or the number of monthly visits, you don’t really get to see people on your website.

Using phone and email is a bit like talking with people in a room while being blindfolded. You don’t know about the people until they talk with you. Live chat takes that blindfold away. You always know how many people are on your website and how many conversations you could be having. What’s more, you also know who those visitors are: where they come from, what website they are on and, if they have done business with you before, you can also know their names, what they bought previously and so on.


This means that you can switch from the passive waiting until someone contacts you to actively engaging potential customers on your website, which is huge in terms of sales.

gmw.co.zw is an official LiveChat partner, email us for more and

Start chatting with visitors who need your help using a free 30-day trial!

Call/WhatsApp: +263 777 073 272